نقطة الكولومبية

لا يسمح مجلس النواب للشركات بالبقاء مجهولة الهوية عند تقديم الشكوى و/أو يلتزم بضمان عدم ذلك في إجراءاته الخاصة بتجهيز القضايا.

تسمح سياسة الشركة للمشتكين بحجب هويتهم عن الشركة لأسباب أمنية، كما أن لديها التزاماً بذلك في إجراءاتها الخاصة بتجهيز القضايا.

NCP offers guidance in both national language(s) and English on how to file complaints.

NCP follows the expected timeline for each stage of the complaint-handling procedure and communicates punctually with all complaint parties over the status of the complaint, including any reasonable delays, and/or has a commitment to do so in its case-handling procedures.

يتضمن موقع شبكة النيابة العامة سجلًا دائمًا لكل شكوى تم تلقيها من قبل الشبكة، بما في ذلك الأطراف المشاركة في الشكوى، والمسألة (المسائل) المعنية، وحالة الشكوى.

NCP prevents or addresses potential or perceived conflicts of interest of any person playing a role for the NCP in the complaint and/or has a commitment to do so in its case-handling procedures.

NCP recommends consequences from its government for companies that engage in bad faith in the proceedings or fail to implement agreements reached, and/or has a commitment to do so in its case-handling procedures.

NCP clarifies how it will engage with other NCPs in relation to the handling of complaints, including explaining when complaints may be jointly handled or transferred to other NCPs.

NCP makes determinations in its final statements when no agreement is reached explaining how the company has (not) observed specific provisions of the Guidelines, and/or has a commitment to do so in its case-handling procedures.

NCP ensures a low threshold to assess whether the issue is material and substantiated and/or has a commitment to do so in its case-handling procedures.

NCP ensures it has access to and, where relevant, uses investigative resources and broad external subject-matter expertise to support its complaint handling functions, and/or has a commitment to do so in its case-handling procedures.

NCP always engages in follow-up and publishes follow-up statements where relevant, and/or has a commitment to do so in its case-handling procedures.

NCP plays a guiding role in mediation, ensuring agreements reached further the implementation of the Guidelines and address past harms.

NCP accepts complaints in national language(s) and English and covers the cost of translation of key filings and statements and interpretation during mediation, and/or has a commitment to do so in its case-handling procedures.

NCP holds mediation in the most accessible manner for complainants and/or has a commitment to do so in its case-handling procedures.

NCP works to accept complaints despite parallel proceedings and/or has a commitment to do so in its case-handling procedures.

NCP provides an external review process for parties to pursue if they believe the NCP has not followed its internal procedures.

NCP consults parties on and publishes a final statement that includes the basic information required after the case reaches that stage, and/or has a commitment to do so in its case-handling procedures.

NCP website shows the initial assessment for every complaint received which is published after the initial assessment stage is concluded, and/or has a commitment to do so in its case-handling procedures.

NCP makes recommendations in its final statements on specific company action needed to support remediation of past harm and/or observe the Guidelines in future, and/or the NCP has a commitment to do so in its case-handling procedures.

تعلن شبكة النيابة العامة عن عدم التسامح مطلقا مع الانتقام ضدها وتتخذ تدابير للاستجابة (لهذا الخطر) و/أو التزام بذلك في إجراءاتها المتعلقة بتجهيز القضايا.

NCP proclaims zero tolerance for reprisals against complainants and assesses and implements measures to prevent and respond to (risks of) reprisals, and/or has a commitment to do so in its case-handling procedures.

تؤيد شبكة المنافسة الوطنية الشفافية بين الأطراف في عملية الشكاوى بشكل عام، بما في ذلك مشاركة جميع الحقائق والأدلة ذات الصلة التي تقدمها كل طرف خلال الإجراءات مع الأطراف الأخرى، مع فرض الحفاظ على السرية فقط بشأن هوية الأطراف الشخصية لأسباب أمنية/خصوصية أو معلومات تجارية حساسة قانوناً، و/أو التزام بالقيام بذلك في إجراءاتها الخاصة بتجهيز القضايا.

يدعم المركز الوطني لحماية البيانات الشفافية خلال عملية تقديم الشكاوى من خلال السماح للمشتكين بنشر شكاواهم الخاصة وتقديم معلومات عن مراحل العملية. ويقتصر الحفاظ على السرية على هوية الأطراف الشخصية لأسباب أمنية/خصوصية، ومعلومات تجارية حساسة بحسن نية، ومستندات يتم مشاركتها ومناقشتها خلال مرحلة الوساطة، و/أو التزام المركز الوطني لحماية البيانات بذلك في إجراءاته الخاصة بتجهيز القضايا.

NCP is led or overseen by senior officials that are actively engaged with the NCP’s work.

NCP employs two or more full-time staff that hold permanent (non-rotating and not short-term) positions.

NCP has a multi-stakeholder advisory body involving all three core stakeholder groups (NGOs, labour unions/workers organisations, businesses). The advisory body is meaningfully consulted by the NCP on its promotional and complaint-handling activities at least 2 times a year.

NCP structure ensures all three core stakeholder groups (NGOs, labour unions/workers organisations, businesses) at minimum advise on individual complaints.

يدعم المركز الوطني للشركات الصغيرة والمتوسطة حكومته في تطوير وتنفيذ وتعزيز السياسات والبرامج و/أو القوانين المتعلقة بسلوك الأعمال المسؤول، وذلك بما يتوافق مع المبادئ التوجيهية.