{"id":30959,"date":"2021-11-25T14:58:02","date_gmt":"2021-11-25T13:58:02","guid":{"rendered":"https:\/\/www.oecdwatch.org\/?p=30959"},"modified":"2026-09-17T11:16:26","modified_gmt":"2026-09-17T09:16:26","slug":"second-evaluation-of-ncps-shows-persistent-gaps-in-performance","status":"publish","type":"post","link":"https:\/\/oecdwatch.org\/ar\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/","title":{"rendered":"Second evaluation of NCPs shows persistent gaps in performance"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Gaps must be addressed via revision of the OECD Guidelines&#8217; Procedural Guidance OECD Watch has completed its second evaluation of NCPs according to a set of 40 key performance indicators (KPIs) assessing elements of NCPs&#8217; complaint handling procedures, organisational structures,&#8230;<\/p>","protected":false},"author":34,"featured_media":30969,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","somo_dossier-ncps","somo_dossier-strengthening-access-to-justice","somo_post_format-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Second evaluation of NCPs shows persistent gaps in performance | OECD Watch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oecdwatch.org\/ar\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Second evaluation of NCPs shows persistent gaps in performance | OECD Watch\" \/>\n<meta property=\"og:description\" content=\"Gaps must be addressed via revision of the OECD Guidelines&#8217; Procedural Guidance OECD Watch has completed its second evaluation of NCPs according to a set of 40 key performance indicators (KPIs) assessing elements of NCPs&#8217; complaint handling procedures, organisational structures,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oecdwatch.org\/ar\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/\" \/>\n<meta property=\"og:site_name\" content=\"OECD Watch\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-25T13:58:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-17T09:16:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oecdwatch.org\/app\/uploads\/2021\/11\/Screen-Shot-2021-11-24-at-5.12.47-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"934\" \/>\n\t<meta property=\"og:image:height\" content=\"586\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"marian\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"marian\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/\"},\"author\":{\"name\":\"marian\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#\\\/schema\\\/person\\\/402c79554f9d55d0784d60c02d87515e\"},\"headline\":\"Second evaluation of NCPs shows persistent gaps in performance\",\"datePublished\":\"2021-11-25T13:58:02+00:00\",\"dateModified\":\"2026-09-17T09:16:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/oecdwatch.org\\\/app\\\/uploads\\\/2021\\\/11\\\/Screen-Shot-2021-11-24-at-5.12.47-PM.png\",\"inLanguage\":\"ar\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/\",\"url\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/\",\"name\":\"Second evaluation of NCPs shows persistent gaps in performance | OECD Watch\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/oecdwatch.org\\\/app\\\/uploads\\\/2021\\\/11\\\/Screen-Shot-2021-11-24-at-5.12.47-PM.png\",\"datePublished\":\"2021-11-25T13:58:02+00:00\",\"dateModified\":\"2026-09-17T09:16:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#primaryimage\",\"url\":\"https:\\\/\\\/oecdwatch.org\\\/app\\\/uploads\\\/2021\\\/11\\\/Screen-Shot-2021-11-24-at-5.12.47-PM.png\",\"contentUrl\":\"https:\\\/\\\/oecdwatch.org\\\/app\\\/uploads\\\/2021\\\/11\\\/Screen-Shot-2021-11-24-at-5.12.47-PM.png\",\"width\":934,\"height\":586},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/oecdwatch.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Second evaluation of NCPs shows persistent gaps in performance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/\",\"name\":\"OECD Watch\",\"description\":\"Holding corporations and governments accountable using the OECD Guidelines for Multinational Enterprises\",\"publisher\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#organization\",\"name\":\"OECD Watch\",\"url\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/oecdwatch.org\\\/app\\\/uploads\\\/2026\\\/10\\\/meta.png?image-crop-positioner-ts=1791887179\",\"contentUrl\":\"https:\\\/\\\/oecdwatch.org\\\/app\\\/uploads\\\/2026\\\/10\\\/meta.png?image-crop-positioner-ts=1791887179\",\"width\":1200,\"height\":630,\"caption\":\"OECD Watch\"},\"image\":{\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/oecdwatch.org\\\/es\\\/#\\\/schema\\\/person\\\/402c79554f9d55d0784d60c02d87515e\",\"name\":\"marian\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8b87dee58025028e259827c4df0caed9897fb1c0dde793e849b26725c6cd96ee?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8b87dee58025028e259827c4df0caed9897fb1c0dde793e849b26725c6cd96ee?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8b87dee58025028e259827c4df0caed9897fb1c0dde793e849b26725c6cd96ee?s=96&d=mm&r=g\",\"caption\":\"marian\"},\"url\":\"https:\\\/\\\/oecdwatch.org\\\/ar\\\/author\\\/marian\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Second evaluation of NCPs shows persistent gaps in performance | OECD Watch","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oecdwatch.org\/ar\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/","og_locale":"ar_AR","og_type":"article","og_title":"Second evaluation of NCPs shows persistent gaps in performance | OECD Watch","og_description":"Gaps must be addressed via revision of the OECD Guidelines&#8217; Procedural Guidance OECD Watch has completed its second evaluation of NCPs according to a set of 40 key performance indicators (KPIs) assessing elements of NCPs&#8217; complaint handling procedures, organisational structures,...","og_url":"https:\/\/oecdwatch.org\/ar\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/","og_site_name":"OECD Watch","article_published_time":"2021-11-25T13:58:02+00:00","article_modified_time":"2026-09-17T09:16:26+00:00","og_image":[{"width":934,"height":586,"url":"https:\/\/oecdwatch.org\/app\/uploads\/2021\/11\/Screen-Shot-2021-11-24-at-5.12.47-PM.png","type":"image\/png"}],"author":"marian","twitter_card":"summary_large_image","twitter_misc":{"Written by":"marian"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#article","isPartOf":{"@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/"},"author":{"name":"marian","@id":"https:\/\/oecdwatch.org\/es\/#\/schema\/person\/402c79554f9d55d0784d60c02d87515e"},"headline":"Second evaluation of NCPs shows persistent gaps in performance","datePublished":"2021-11-25T13:58:02+00:00","dateModified":"2026-09-17T09:16:26+00:00","mainEntityOfPage":{"@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/"},"wordCount":9,"publisher":{"@id":"https:\/\/oecdwatch.org\/es\/#organization"},"image":{"@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#primaryimage"},"thumbnailUrl":"https:\/\/oecdwatch.org\/app\/uploads\/2021\/11\/Screen-Shot-2021-11-24-at-5.12.47-PM.png","inLanguage":"ar"},{"@type":"WebPage","@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/","url":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/","name":"Second evaluation of NCPs shows persistent gaps in performance | OECD Watch","isPartOf":{"@id":"https:\/\/oecdwatch.org\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#primaryimage"},"image":{"@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#primaryimage"},"thumbnailUrl":"https:\/\/oecdwatch.org\/app\/uploads\/2021\/11\/Screen-Shot-2021-11-24-at-5.12.47-PM.png","datePublished":"2021-11-25T13:58:02+00:00","dateModified":"2026-09-17T09:16:26+00:00","breadcrumb":{"@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/"]}]},{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#primaryimage","url":"https:\/\/oecdwatch.org\/app\/uploads\/2021\/11\/Screen-Shot-2021-11-24-at-5.12.47-PM.png","contentUrl":"https:\/\/oecdwatch.org\/app\/uploads\/2021\/11\/Screen-Shot-2021-11-24-at-5.12.47-PM.png","width":934,"height":586},{"@type":"BreadcrumbList","@id":"https:\/\/oecdwatch.org\/second-evaluation-of-ncps-shows-persistent-gaps-in-performance\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/oecdwatch.org\/"},{"@type":"ListItem","position":2,"name":"Second evaluation of NCPs shows persistent gaps in performance"}]},{"@type":"WebSite","@id":"https:\/\/oecdwatch.org\/es\/#website","url":"https:\/\/oecdwatch.org\/es\/","name":"\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","description":"Holding corporations and governments accountable using the OECD Guidelines for Multinational Enterprises","publisher":{"@id":"https:\/\/oecdwatch.org\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oecdwatch.org\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/oecdwatch.org\/es\/#organization","name":"\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","url":"https:\/\/oecdwatch.org\/es\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/oecdwatch.org\/es\/#\/schema\/logo\/image\/","url":"https:\/\/oecdwatch.org\/app\/uploads\/2026\/10\/meta.png?image-crop-positioner-ts=1791887179","contentUrl":"https:\/\/oecdwatch.org\/app\/uploads\/2026\/10\/meta.png?image-crop-positioner-ts=1791887179","width":1200,"height":630,"caption":"OECD Watch"},"image":{"@id":"https:\/\/oecdwatch.org\/es\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/oecdwatch.org\/es\/#\/schema\/person\/402c79554f9d55d0784d60c02d87515e","name":"marian","image":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/secure.gravatar.com\/avatar\/8b87dee58025028e259827c4df0caed9897fb1c0dde793e849b26725c6cd96ee?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b87dee58025028e259827c4df0caed9897fb1c0dde793e849b26725c6cd96ee?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8b87dee58025028e259827c4df0caed9897fb1c0dde793e849b26725c6cd96ee?s=96&d=mm&r=g","caption":"marian"},"url":"https:\/\/oecdwatch.org\/ar\/author\/marian\/"}]}},"_links":{"self":[{"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/posts\/30959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/comments?post=30959"}],"version-history":[{"count":3,"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/posts\/30959\/revisions"}],"predecessor-version":[{"id":30981,"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/posts\/30959\/revisions\/30981"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/media\/30969"}],"wp:attachment":[{"href":"https:\/\/oecdwatch.org\/ar\/wp-json\/wp\/v2\/media?parent=30959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}