{"id":36021,"date":"2024-03-28T11:47:49","date_gmt":"2024-03-28T10:47:49","guid":{"rendered":"https:\/\/www.oecdwatch.org\/?page_id=36021"},"modified":"2026-10-08T12:43:04","modified_gmt":"2026-10-08T10:43:04","slug":"stage-three-coordination-between-ncps","status":"publish","type":"page","link":"https:\/\/oecdwatch.org\/es\/guidelines-and-complaints\/ncps-and-complaints\/step-by-step-complaints-guide\/stage-three-coordination-between-ncps\/","title":{"rendered":"Stage three: Coordination between NCPs"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If a complaint is filed to multiple National Contact Points (NCPs), the NCPs will coordinate with each other to decide their roles, either leading or supporting the complaint process.\u00a0<\/span><\/p>\n<h2><b>Coordination process<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Typically, the NCP of the country where the issues arose will take the lead. However, another NCP may lead, particularly if that NCP could better facilitate the resolution of the issues. NCPs are expected to consider the complainant&#8217;s preference when determining the lead NCP. The lead NCP will usually oversee the entire complaint process. This means that the lead NCP\u2019s complaint-handling process will govern the entire complaint. The supporting NCP(s) will stay updated and can contribute resources, such as reviewing statements, providing translations, facilitating joint meetings, and other practical assistance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This stage should only take two months.\u00a0<\/span><\/p>\n<h2><b>Role of complainants and companies<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">NCPs should keep all parties informed of coordination arrangements. Any decision to change the lead NCP role should involve consultation by the NCP with the parties.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>If a complaint is filed to multiple National Contact Points (NCPs), the NCPs will coordinate with each other to decide their roles, either leading or supporting the complaint process.\u00a0 Coordination process Typically, the NCP of&#8230;<\/p>","protected":false},"author":63,"featured_media":40246,"parent":39380,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-landing-page.twig","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36021","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NCP Complaints - Coordination between the NCPs | OECD Watch<\/title>\n<meta name=\"description\" content=\"If a complaint is filed to multiple National Contact Points (NCPs), they will coordinate with each other to decide their roles.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oecdwatch.org\/es\/guidelines-and-complaints\/ncps-and-complaints\/step-by-step-complaints-guide\/stage-three-coordination-between-ncps\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCP Complaints - 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