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NCP Evaluations

The OECD Watch National Contact Point (NCP) evaluations assess NCPs against 38 key performance indicators evaluating their complaints handling procedures, organisation, and communication, based on the OECD Guidelines. The project seeks to encourage improvements at individual NCPs and within the NCP system as a whole.

In May 2024, OECD Watch updated the list of key performance indicators based on the updated Procedural Guidance contained in the Guidelines published in June 2023. You can read more about what was updated in this blog, and download the full list of indicators here.

The individual evaluations of NCPs against the new set of indicators will be conducted in 2024. The previous evaluations of NCPs, conducted in 2021, are still available on our website in the meantime.

  • View the methodology here
  • Scroll down for an overview of NCP performance based on our 2021 evaluations
  • See individual NCP evaluations from 2021 here
  • Read the outcomes & analysis of the previous evaluations here
1 Contact information
46/51
2 NCP functions
43/51
3 Guidelines translated
41/51
4 Exhaustion requirement
41/51
5 Statute of limitations
38/51
6 Complaint filing instructions
38/51
7 Mediation costs
36/51
8 Rules of procedure
36/51
9 Complaint timeline
34/51
10 Due Diligence
31/51
11 Multilingual website
31/51
12 Domestic reporting
31/51
13 Promotional materials
29/51
14 Expertise
29/51
15 Peer review
26/51
16 Final statements
26/51
17 Promotional events
25/51
18 Guidelines explained
24/51
19 Complaint database
23/51
20 Complainant anonymity
22/51
21 Promotion abroad
22/51
22 Who can complain
20/51
23 Parallel proceedings
20/51
24 Mediation accessibility
18/51
25 OECD reporting
18/51
26 Follow-up monitoring
17/51
27 Initial assessments
15/51
28 Staffing resources
15/51
29 Location in bureaucracy
14/51
30 Determinations
13/51
31 Stakeholder advisory body
13/51
32 Stakeholder involvement in NCP
13/51
33 Confidentiality rules
11/51
34 Field research
10/51
35 Promotional plan
9/51
36 Plausibility standard
7/51
37 NCP structure
5/51
38 Consequences
5/51
39 Review process
4/51
40 Budget
1/51
0
12.75
25.5
38.25
51
Communication / Transparency

Complaint database

<p>Website shows description of every complaint the NCP has received. </p>

23/51
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Communication / Accessibility, Predictability, Visibility

Complaint filing instructions

<p>Website shows instructions on how to file complaints.</p>

38/51
required
This indicator is required by the Procedural Guidance C and Commentary §2 and in the language on accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
Procedures / Equitability, Impartiality, Predictability, Transparency

Confidentiality rules

<p>NCP maintains transparency generally, but allows for confidentiality only over:<br /> (a) the personal identities of parties for security/privacy reasons<br /> (b) legitimately sensitive business information<br /> (c) documents shared and discussions had during the good offices stage.</p>

11/51
required
This indictor is required by Procedural Guidance C.4 and Commentary §38 of the OECD Procedural Guidance for NCPs
Procedures / Accountability

Consequences

<p>Government has given consequences (e.g. limited access to export promotion or other economic benefits) to MNEs that refuse to engage in the complaint process, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to request consequences from the government.</p>

5/51
permitted
This indicator is permitted by Commentary §7 of the OECD Procedural Guidance for NCPs.
Procedures / Accountability

Determinations

<p>NCP makes a finding (determination) on whether the MNE has breached the OECD Guidelines when conciliation/mediation is refused or fails, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to do so.</p>

13/51
permitted
This indicator is permitted by Commentary §35 ("the issues involved") of the OECD Procedural Guidance for NCPs.
Communication / Accessibility, Visibility

Contact information

<p>Website shows contact information for NCP.</p>

46/51
required
This indicator is required by language on visibility and accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.
Communication / Accountability, Transparency

Budget

<p>Website publicizes NCP&#8217;s budget and spending streams.</p>

1/51
permitted
This indicator is permitted by the Core criteria of the OECD Procedural Guidance for NCPs.
Procedures / Accessibility

Complainant anonymity

<p>NCP allows complainants to withhold their identity from the company for security reasons.</p>

22/51
permitted
This indicator is permitted by the Procedural Guidance C.4 and Commentary §30 and §38 of the OECD Procedural Guidance for NCPs.
Procedures / Accessibility, Predictability, Visibility

Complaint timeline

<p>NCP policy commits it to handling complaints within 12 months and in practice NCP has followed this commitment or communicated punctually with parties over reasonable delays. </p>

34/51
required
This indicator is required by Commentary §40 and §41 of the OECD Procedural Guidance for NCPs.
Communication / Transparency

Domestic reporting

<p>NCP reports on its activities at the national level, to a government office or parliamentary committee, at least once a year.</p>

31/51
permitted
This indicator is permitted by Commentary §7 and language on accountability in the Core Criteria of the OECD Procedural Guidance for NCPs.