Home Complaints database WeCAN vs. Vero Insurance New Zealand Limited
Complaint

WeCAN vs. Vero Insurance New Zealand Limited

Damaged homes after 2011 earthquakes in New-Zealand

Date filed
11 November 2013
Keywords
Countries of harm
Current status
Filed
Sectors
NCP

Allegations

In September 2010 and February 2011, four major earthquakes and an estimated 13,000 aftershocks devastated the Canterbury region, which includes New Zealands second largest city, Christchurch. The earthquakes resulted in 185 deaths and injured 11,432 people.

Multiple complainants have alleged that the Earthquake Commission, Southern Response, IAG New Zealand, Tower Insurance, and Vero Insurances failure to resolve insurance claims more than three years after the earthquakes has violated their rights to health and adequate housing in accordance with the International Covenant on Economic, Social, and Cultural Rights. Multiple complainants have also alleged that Fletcher Construction has not started repairs, not completed repairs, or has inadequately repaired earthquake-damaged homes and has thus violated their rights to health and adequate housing as well.

Relevant OECD Guidelines

Outcome

The NZ NCP rejected the complaint against the Earthquake Commission and Southern Response as it considers that they are not multinational enterprises. The complainants disagree with these grounds for rejection, citing the Guidelines assertion that “multinational and domestic enterprises are subject to the same expectations in respect of their conduct” under the Guidelines.

In December 2014, the NCP completed its initial assessment and accepted the case against Arrow. The NCP has requested additional documentation to substantiate the allegations in the other cases before proceeding with the initial assessment. The complainants are currently compiling the requested evidence.

More details

Defendant
Other companies involved
Complainants
Affected people

Related complaints

Documents