Colombian NGO on behalf of individual consumer vs. Company in the information services sector

الادعاءات

On 24 June 2021, a Colombian NGO representing an individual consumer filed a complaint against a non-Colombian company operating in the Colombian information services sector at NCP Colombia. The complaint alleges that the company breached Colombian laws on protection of personal data and consumer protection. The complaint is based on a decision of the Colombian Superintendence of Industry and Commerce (SIC) against the company, which found that the company had violated personal data protection law.

The complainant requested the NCP offer its good offices to resolve the issues.

المبادئ التوجيهية ذات الصلة لمنظمة التعاون والتنمية في الميدان الاقتصادي

• Chapter VIII
• Chapter VIII Paragraph 6

النتيجة

On 31 January 2022, NCP Colombia published its initial assessment in which it rejected the complaint. In its decision, the NCP referred to past legal proceedings in the Colombian judicial system (in which the company had been fined for its actions) and inadequate substantiation of the company’s alleged breaches and the complainant. The NCP stated that it was not a mechanism to enforce judicial rulings or orders issued by a national authority.

تفاصيل إضافية

الأوراق

• Initial Assessment (Spanish)

  31 January 2022

  Initial Assessment

  NCP Colombia
• Initial Assessment (English translation)

  31 January 2022

  Initial Assessment

  NCP Colombia