Having a clear process for when and how the NCP coordinates with other NCPs when handling complaints helps ensure the process is transparent and predictable. This information helps complainants who have filed, or are considering…
This indicator measures whether NCPs immediately publish initial assessments that accept complaints. Immediate publication of initial assessments is vital to ensuring the transparency, accountability, and impartiality and equitability of the complaint process. Raising public awareness…
To ensure accountability, the NCP should consult with parties before finalising the final statement to ensure it accurately reflects their participation in the process and views on outcomes, particularly any resolutions reached. To ensure transparency,…
One of the key tools NCPs have to encourage company observance of the Guidelines is to follow-up after the final statement stage to publicly verify whether companies implement agreements reached or recommendations and determinations given….
By maintaining a database of complaints handled, the NCP helps ensure its process is visible, transparent, accountable, and predictable. A record showing basic information on the complaints handled by an NCP helps many stakeholders (civil…
Transparency is a core criterion for NCPs and is critical to ensuring a predictable, impartial, and equitable complaint process. Complainants must have access to all information relevant to the complaint to avoid power imbalances. NCPs…
Transparency to the public about the complaint process helps increase the visibility of the NCP and Guidelines, the claims raised, and the NCP’s process of evaluating them. Increased visibility also incentivises businesses to participate in…