Indicators Archive

The OECD Watch NCP Evaluations assess NCPs on 40 organisational, procedural and communications key performance indicators based in the OECD Guidelines. The evaluations seek to encourage improvements at individual NCPs and within the NCP system as a whole.

Scroll down for an overview of NCP performance across all 40 indicators.
See individual NCP evaluations here
Read more on the methodology and outcomes & analysis

1 Contact information

46/51

2 NCP functions

43/51

3 Guidelines translated

41/51

4 Exhaustion requirement

41/51

5 Statute of limitations

38/51

6 Complaint filing instructions

38/51

7 Mediation costs

36/51

8 Rules of procedure

36/51

9 Complaint timeline

34/51

10 Due Diligence

31/51

11 Multilingual website

31/51

12 Domestic reporting

31/51

13 Promotional materials

29/51

14 Expertise

29/51

15 Peer review

26/51

16 Final statements

26/51

17 Promotional events

25/51

18 Guidelines explained

24/51

19 Complaint database

23/51

20 Complainant anonymity

22/51

21 Promotion abroad

22/51

22 Who can complain

20/51

23 Parallel proceedings

20/51

24 Mediation accessibility

18/51

25 OECD reporting

18/51

26 Follow-up monitoring

17/51

27 Initial assessments

15/51

28 Staffing resources

15/51

29 Location in bureaucracy

14/51

30 Determinations

13/51

31 Stakeholder advisory body

13/51

32 Stakeholder involvement in NCP

13/51

33 Confidentiality rules

11/51

34 Field research

10/51

35 Promotional plan

9/51

36 Plausibility standard

7/51

37 NCP structure

5/51

38 Consequences

5/51

39 Review process

4/51

40 Budget

1/51

12.75

25.5

38.25

Communication / Accessibility, Predictability, Visibility

Complaint filing instructions

Website shows instructions on how to file complaints.

38/51

required

This indicator is required by the Procedural Guidance C and Commentary §2 and in the language on accessibility in Core Criteria of the OECD Procedural Guidance for NCPs.

Procedures / Equitability, Impartiality, Predictability, Transparency

Confidentiality rules

NCP maintains transparency generally, but allows for confidentiality only over: (a) the personal identities of parties for security/privacy reasons (b) legitimately sensitive business information (c) documents shared and discussions had during the good offices stage.

11/51

required

This indictor is required by Procedural Guidance C.4 and Commentary §38 of the OECD Procedural Guidance for NCPs

Procedures / Accountability

Consequences

Government has given consequences (e.g. limited access to export promotion or other economic benefits) to MNEs that refuse to engage in the complaint process, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to request consequences from the government.

5/51

permitted

This indicator is permitted by Commentary §7 of the OECD Procedural Guidance for NCPs.

Procedures / Accountability

Determinations

NCP makes a finding (determination) on whether the MNE has breached the OECD Guidelines when conciliation/mediation is refused or fails, or if NCP has not yet encountered such a situation, NCP has made a policy commitment to do so.

13/51

permitted

This indicator is permitted by Commentary §35 ("the issues involved") of the OECD Procedural Guidance for NCPs.

Procedures / Accessibility, Predictability, Visibility

Complaint timeline

NCP policy commits it to handling complaints within 12 months and in practice NCP has followed this commitment or communicated punctually with parties over reasonable delays.

34/51

required

This indicator is required by Commentary §40 and §41 of the OECD Procedural Guidance for NCPs.

Communication / Transparency

Domestic reporting

NCP reports on its activities at the national level, to a government office or parliamentary committee, at least once a year.

31/51

permitted

This indicator is permitted by Commentary §7 and language on accountability in the Core Criteria of the OECD Procedural Guidance for NCPs.